Frequently Asked Questions
Everything you need to know about shopping at Sklep Muminków
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
You can return any unused and unopened items within 30 days of delivery. Please contact our support team to receive a return authorization and instructions on how to ship the product back to us.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Are your products authentic and officially licensed?
Yes, at Sklep Muminków, we pride ourselves on offering only 100% authentic and officially licensed products to ensure the highest quality for our customers.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping for a small additional fee. You can select this option during the checkout process and even include a personalized message for the recipient.